Metro Café is a bustling café in the heart of William St, Dublin 2. A testament to their success is the two women who have come for their lunch every day since it opened 13 years ago.
Company Profile
Metro Café is a bustling café in the heart of William St, Dublin 2. A testament to their success is the two women who have come for their lunch every day since it opened 13 years ago. They offer a wide range of coffees, sandwiches, bagels, juices and much more. The café boasts a fantastic location just off Grafton Street and the owners, Niall and Eileen Kavanagh, have success-fully created a very warm and friendly at-mosphere.
Technology for success
The day to day running of the café is by wife Eileen and nephew, Conor, who have put a lot of emphasis on choosing the right staff to suit their thriving business. Conor started looking at various routes to allow them to meas-ure their business more effectively e.g. being able to analyse their ser-vice times and pressure pe-riods throughout the day. They researched the market for a little over 2 years to find the right solution, with Hospitality I.T.'s ultimately fitting the bill. This fresh forward-thinking company with offices in both Belfast and Dublin are the sole dis-tributors for the award win-ning Maitre'D software in Ireland. The software is installed in companies such as O'Briens Sandwich Bars, Coffee Republic, Odyssey Complex and Beaufield News and international chains including Dunkin Donuts, Quick, Popeyes & Rainforest Café.
Solution
"The Maitre'D EPoS sys-tem can give us a snap shot of our business at any time at the click of a button. It allows us to adjust sched-uling on a daily basis and gives us key information to help us manage our busi-ness more efficiently."
Conor Kavanagh, Manager, Metro Café. By providing the Posiflex Jiva 15" touchscreen termi-nal from PC Cubed, the customer benefits from a 3 year onsite hardware war-ranty and a highly stable piece of hardware which ensures maximum system uptime and reliability. The full system comprises four point of sale tills with fea-tures such as a biometric card reader for Time & Attendance, and full touch screen capability. One of the tills can be mounted externally (weather permit-ting) to allow for a speedier service for their customers who are enjoying the Irish sun!
Benefits
Since the installation in February, the business has noticed a significant reduc-tion in docket time. All orders are now printed to each station, completely reducing room for error, and there is a significant reduction in time wasting-with the obvious financial benefits for the company. Analysis of sales trends & accurate information on actual sales items can be reported on. Niall Kavanagh, owner, also has remote access to sales fig-ures and company infor-mation when out of the country.
Metro can also adjust the menu based on best sellers and concentrate more on driving the business for-ward from a strategic point of view. "By invest-ing in such technology, the company is now ' future proof ' and we have control over all fac-ets of our business. We are now limitless in terms of where we can go with the exposure we now have to key information" stated Conor Kavanagh, Man-ager, Metro Café.
For more information please contact
POSIFLEX Europa B.V.
Willem Barentszweg 6 C 5928 LM Venlo The Netherlands
